Privacy Policy

At Alfa Power Electric, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goalfapower.com or use our electrical services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a free estimate or quote
• Contact us via phone, email, or contact form
• Schedule electrical services
• Sign a service agreement or contract
• Make a payment for services
• Subscribe to our newsletter or marketing communications

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Property address and details
• Service requests and project descriptions
• Payment information (processed securely through third-party payment processors)
• Communication preferences
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• Clicks and navigation patterns

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide estimates and quotes for electrical services
• Schedule appointments and service visits
• Perform electrical work and complete projects
• Communicate about your service requests and projects
• Process payments and maintain billing records
• Obtain necessary permits and coordinate inspections

Business Operations

• Respond to customer inquiries and support requests
• Send service reminders and follow-up communications
• Improve our services and customer experience
• Conduct market research and analyze business trends
• Maintain records for warranty and liability purposes

Marketing and Communications

• Send promotional materials and special offers (with your consent)
• Share company news, updates, and seasonal tips
• Request reviews and testimonials
• Provide information about new services or products

Legal and Safety

• Comply with legal obligations and regulatory requirements
• Protect against fraud, unauthorized activity, and security threats
• Enforce our terms of service and policies
• Resolve disputes and address complaints

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors for secure transaction handling
• Scheduling and customer management software providers
• Email and communication service providers
• Website hosting and analytics services
• Accounting and bookkeeping services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business Partners

We may share information with:

• Suppliers and manufacturers for product warranties
• Utility companies for service coordination
• Insurance providers for claims and coverage
• Subcontractors assisting with specific projects (only information necessary for the work)

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, and safety
• Protect the rights, property, and safety of our customers and others
• Prevent fraud or illegal activity

Business Transfers

If Alfa Power Electric is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection and privacy
• Limited access to personal information on a need-to-know basis

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine our retention periods include:

• The duration of our business relationship with you
• Legal, contractual, and regulatory obligations
• Warranty periods for work performed
• Statute of limitations for potential legal claims
• Business record-keeping requirements

When we no longer need your information, we securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

Deletion

You may request that we delete your personal information, subject to certain legal exceptions (such as records we are required to keep for tax or legal purposes).

Opt-Out

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at Isaac@goalfapower.com
• Calling us at (909) 454-6456

Even if you opt out of marketing, we may still send you service-related communications about your projects or account.

Do Not Track

Some browsers include a "Do Not Track" feature. Currently, our website does not respond to Do Not Track signals.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how we use it
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

7. Third-Party Links

Our website may contain links to third-party websites, including:

• Social media platforms (Facebook, Instagram, Yelp)
• Product manufacturers and suppliers
• Industry organizations and resources

We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete that information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification if you have an active service relationship with us

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Alfa Power Electric
Ontario, CA
Phone: (909) 454-6456
Email: Isaac@goalfapower.com

We are committed to addressing your privacy concerns and will respond to your inquiries within a reasonable timeframe.